Categorized | Technology

Always Best Care helps seniors stay in touch



PLYMOUTH“How’s everything going? Are you doing OK?”

A simple phone call can make a world of difference in the day of someone who doesn’t get out much, if at all.

Homebound seniors and disabled adults no longer need to feel isolated now that the process of signing up for Always in Touch, a daily calling service that is the latest complimentary offering by Always Best Care Senior Services, has been simplified.

“Always in Touch is our way of giving back,” said David Baim, franchise owner of Always Best Care Senior Services in Plymouth Meeting, which specializes in non-medical in-home care.

. “It’s just a free five-minute phone call, during the week, to check in with folks to give family members peace of mind that everything is OK. When a senior needs someone to reach out to them, we help them maintain contact with the outside world, remind them to take their medications, and generally provide peace of mind for the seniors and their families. It’s a differentiator for my company. Sometimes families may not want to spend the money (on in-home care), or they not have the time, so this way they can know, at least for those five minutes, that mom or dad is good.

If we call and there’s no answer,” the New York native explained in his office at Plymouth Meeting American Executive Centers, “then there’s an emergency contact so that we can get in touch with someone to let them know that nobody’s answering. And if we don’t get the emergency contact they will automatically call an ambulance.”

The free service clearly has its benefits, and ultimately a user in Baim’s territory — which covers Plymouth Meeting, Norristown, East Norriton, West Norriton, Blue Bell and all the way to Montgomeryville — may decide to take advantage of everything else that Always Best Care offers, Baim allowed.

“Maybe they will see that five minutes a day five days a week is not enough. Once they use that service and they like us, hopefully they will come back to us to say they want to hire us,” said Baim, who bought a franchise with the 21-year-old company five years ago when he saw a population’s growing need for in-home assistance with the chores of daily living.

“I knew that the population was aging. The earliest of the baby boomers are getting to the age where they need possible care themselves, and of course with their parents, and all the rest of the baby boomers down the line. There was, is and always will be a need” said Baim, who gets compensated for his efforts in all manner of ways, from private pay to government funded payments.

“The state has some programs. Veterans get some help through the Veterans Administration. Medicare will pay for skilled care but not for personal care, which is everything from getting out of bed in the morning to household duties.”

Baim said he was drawn to Always Best Care, a network of more than 200 independently owned and operated franchise territories and area representatives throughout the country, because “ it wasn’t too big, wasn’t too small, and it was a company on an upswing. As a franchisee you want a company that stands behind the business but they’re not going to run your business for you. We do all of our own scheduling and hiring and our agency sends aids into private residences, skilled care assisted living facilities and independent living facilities. Someone may be living in a facility, but I provide care in these facilities because sometimes they don’t have the greatest reputation. We do a really good job of making sure we’re not hiring people who are not right for the job, and I’m not sure facilities always do that. So if families can afford it, they want someone privately, like my company, to come in and see that mom and dad stays heathy.”

Baim is always in a hiring mode and provides certified training through an outside organization, he noted.

“You can be a CNA (Certified Nurse’s Assistant) or HHA (Home Health Aid), but honestly there are people in the industry who have been doing this for 30 years who are neither,” Baim said. “But they have the experience and the track record. I look more for a person who is a mature adult and does the job. Unfortunately today these so-called ‘millennials’ are not always easy to work with, and we’re always recruiting. In this business you deal with personalities every day, and not just your clients, but their families. Sometime it’s a great experience and other times it’s not a great experience. But as a provider I grew up with the ‘customer’s always right’ mentality,’ and to a point I try to satisfy my clients. It’s important to match the right aid with the client.”

There are government programs that allow qualified caregivers to get paid for taking care of a loved one, Baim added.

In addition to Always in Touch, he spreads the goodwill through other free services, including visits to facilities and hospitals with his certified therapy dog, a German shorthaired pointer named Clyde, a weekly support group for Alzheimer’s caregivers and a unique assisted living placement program.

“We help people who might want to transition from their homes into one of these facilities,” he said. “We’ll sit down with them, go over what their needs are, what their financial situation is, and actually take them to the facility and take them on a tour. It’s another differentiator for us.”

Giving so much of his time and resources for free brings a myriad of benefits all around, Baim noted.

“I bring a lot of joy to people. It’s pretty helpful for my business. So I do it for that reason, but it’s also something I do from the heart,” he said. “My thing is that I want to keep my clients safe and happy, letting them enjoy this time of life, if they’re mentally or physically ill — whether it’s taking them out to a park or just talking to them, maybe about their past, whatever it is that will keep them focused and happy.”

For more information, visit www.always-in-touch.com.

Article source: http://www.dailylocal.com/business/20170811/always-best-care-helps-seniors-stay-in-touch

Comments are closed.

Call Now: 877-642-5321 ` ` . .